Ace Of Town N'Country Inc

Reviews

• Scott Thorndike

  Jul, 23 2018
  ★ ☆ ☆ ☆ ☆
  My family and I have been shopping this store since i was a little lad ... but no more!!! Customer service has been falling off over the past year, but I continued to patronize this location due to sentimental, nostalgic family memories. But today they refused to honor the shelf price for 4 storage containers ... a small difference in price, but not my fault !!! They admitted they marked it or merchandised it incorrectly and apologized, but refused to honor the price ????
  End result, a call to Tallahassee for pricing inconsistency , a call to the BBB, and a trip to Home Depot up the street.
  I guess its time to throw childhood memories out the window and shop where the customer and his family are appreciated.
  Scott
• Raul Cordova

  Apr, 24 2018
  ★ ☆ ☆ ☆ ☆
  I have been a customer of this store for over 16 yrs. Today I had a horrible experience. Another customer was walking up & down the aisles with a huge Dobermann Pinscher dog--WITHOUT A LEASH--Store aisles are very narrow..so when I was faced with the dog I turned around approached an employee by the name of JOSEPH and explained I did not feel safe. He replied: "There nothing to be afraid of..I know the customer" I asked him what was ACE"S policy on unleashed dogs and he replied: "SIR..IF YOU FEEL UNSAFE YOU ARE WELCOME TO LEAVE THE STORE" I was appalled...and could NOT believe what this man had just told me. I then asked him: "So the dog is more important than a customer" He stated: "THAT CUSTOMER HAS RIGHTS AND I KNOW HIM" I told him it was ACE"S liability if by any chance either I..or any customer was hurt by that dog. He did nothing and continue helping another customer. LAST TIME I STEP INTO THAT STORE OR ANY ACE STORE.

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