Affordable Pet Hospital

Reviews

• Amber Rivera

  Dec, 03 2017
  ★ ☆ ☆ ☆ ☆
  COMPLAINTS: long wait time WITH AN APPOINTMENT,
  there's NOTHING AFFORDABLE about this place so don't let the name fool you, will NICKEL AND DIME you without hesitation, double-check your treatment plan before payment is rendered as they tried to OVERCHARGE me twice.
  
  If you want all the details -- read below (and no, I wouldn't normally spend my time writing this but that's how wrong everything felt to me):
  
  First of all... when I walked in for my 3:30 appt the waiting room was so packed there were no seats available. After waiting for a room to open up for their 3:00 appt we finally got to sit. We waited for OVER AN HOUR to get into a room. Do you know what it's like to handle a 3 month old puppy for over an hour in a waiting room? The staff was very friendly so I tried ignoring the fact that I wasn't going to be leaving any time soon.
  
  The veterinarian and vet tech were kind and lovable with my puppy so no complaints there; however, it wasn't pleasant to receive a treatment plan for almost $300! I traveled from 40 minutes away to this vet because it was supposedly "AFFORDABLE". Please don't let the name fool you. I visited this clinic due to a Groupon offer for the first exam only being $12. Regardless, they still tried charging me the full $44 exam fee on the treatment plan (in addition to $30 for a fecal exam that I told them I didn't need since we had one done the previous month). On the 2nd treatment plan presented they again included the charge for the fecal.
  
  After adjustments and declining some suggested products I ended up paying almost $200 for the visit (I had to decline the shampoo and ear cleaning solution because my bill was becoming outrageous). I decided to check online to see if I was charged a fair price for my puppy's medicine. According to the price on 1-800-PET-MEDS I paid about 30% more so I called the office to ask if they would price match. After hesitating after my question, the receptionist agreed to refund me the difference if I would email her a screenshot of the online price (at my request of course). We're talking about a $17 refund after spending nearly $200. ****My breaking point -- can you believe the receptionist called me back that the refund would only be $10 since I would've had to pay shipping online??? I told her the screenshot I sent clearly stated that if I spent an additional $3.?? that the shipping would be free so I asked her to just not credit me the additional $3.??. She replied "no". I know this may sound petty to some but it's the principle of the matter-- DON'T NICKEL AND DIME YOUR CUSTOMERS. I was patient and spent over 2.5 hours at this office without complaint but you're going to nickel and dime me over a few bucks? Thanks but NO THANKS! I cancelled my follow-up appointment and will be taking my business elsewhere.

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