Alterations Plus

Reviews

• Peggy Sue Helms

  Aug, 18 2018
  ★ ☆ ☆ ☆ ☆
  I will never go back here again with such poor professionalism or customer service. Due to the reviews I went to have 5 work uniforms hemmed and tailored. Since I work my roommate went to collect my items on my behalf and I was charged $15 MORE than I was invoiced for!!! When I called to see why there was a difference in the invoice as I was giving all the lady could say was that the clerk who took my order did not add correctly... WHAT?!?! I now have NO original invoice, just the pick up slip to see what I was even charged for, at no time was I contacted about the mistake on their part or informed of any price change until my roommate told me what she paid! The lady had no care about running a professional business or providing any sorts of customer service when asked why she wouldn't have contact ed me before moving forward with an additional cost... all she could say to me was "Well I am not doing it for free", If it wasn't on the order like stated then how did you even know what I needed done to the dress, why was it done if it wasn't on the order, why was I not notified of any additional costs.

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