Cycle Pros

Reviews

• Chris Portanova

  Oct, 08 2018
  ★ ★ ★ ★ ★
  Excellent service. Very good pricing. Extremely helpful and willing to accommodate customer situation. Before anyone considers any of the negative reviews for Cycle Pros, think about why someone would possibly walk away raging in hatred against a very straightforward, accommodating, welcoming, open and helpful local business owner....generally speaking, in the majority of cases it is the customer, not the business.
  
  Late on a Friday, in heavy rushhour traffic, the owner himself drove to pickup my bike with a rear flat. Not only that, he collected the bike with a lift gate, no flatbed here. If you want proper bike pickups, just call Cycle Pros. They know how to transport bikes properly. He took great care securing it to the lift and...double securing it.
  
  At 5pm, they immediately rolled it off and directly into the shop WITHOUT ANY WAIT OR DELAY - and started the repair. J-Mack and John went out of their way to coordinate everything in advance, tire availability, shop space ready, techs ready to get it done - AS PROMISED. They got the high end tire I wanted on the spot with no hassle and had it rolled out in 30 minutes ready to go. Also, when can you recall a vendor suggesting to NOT buy something new from them? That is exactly what they did where another part did not need to be changed, and which I was ready to add to the bill. Their advice? Leave it and save some money for later. So I have! And guess what? Now I know in my case they are genuinely trying to build a customer relationship for the long term, not the typical quick buck.
  
  To sum up, these are the guys I want working on my bike. These are the kind of guys I can work with for a long time. You will not find a super-duper, ultra-polished, new motorcycle dealership with pushy sales people or uninterested help. You will find an honest, hard-working, customer-focused, old-fashioned run business here. And that's something rare.

Photos and maps

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