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Reviews

• J Z

  Sep, 12 2018
  ★ ☆ ☆ ☆ ☆
  I have lived here for four years, and though this feels like home, I cannot stay here any longer.
  
  The new management team is terrible and do not care about the residents. They have made nothing but cosmetic changes to the complex and charged us all hundreds of dollars more per month because they planted a few trees and painted the side of the building.
  
  Valet trash is something we are all charged an overpriced amount for, but have to keep the can inside our own apartment or we get fined. There is only a small window of time that we can set it outside, but they do not pick up the trash on time anyway.
  
  MAINTANECE IS HORRIBLE!!!! I had a hole in my ceiling above my head, leaking water in my bedroom, for months!!!! I called and called, they sent people to "fix" it, but all they did was spray the white popcorn spray over the hole, time and time again, and it still leaked. I do not know how many work orders I have had to put in for this one issue. One guy came in, saw water leaking, laughed, went and got a rusty baking pan (A BAKING PAN!), and set in on my floor, leaving stains that I am sure will no doubt be taken out of my security deposit. It's been, I don't know, 6 months, and though the leaking has now stopped, my ceiling still looks unstable from water damage and my fall in. In four years of living here, the maintenance has only gotten worse. This is just one example.
  
  The new management team decided to stop accepting packages for residents, prompting the delivery man to leave my package on my doorstep while I was out of town where it was stolen. I was out $150 and went to the office, told the staff, and they said "yeah, we don't accept packages anymore". No follow up, no resolution, no attempt to look into this or make it right was made. I couldn't even have my own mail delivered to my apartment because i couldn't trust I would receive it. Now there's a new locker system where they keep your package for you, but if you don't pick it up in time you get charged per day that you must pay to receive your package. Ridiculous.
  
  I don't get home from work until after the office is closed. That was never a problem because there was a mail drop box to leave the rent when it was due. Not anymore. First they removed the box, so I had to take time off of work to leave early to pay my rent. Next, they stopped accepting checks altogether. I will now only be able to pay online, where I will now be charged $30 in extra fees to pay by card.
  
  This place is seriously a joke and they have showed by their actions that all they care about is money, at the expense of us residents. I hate moving, but there is no way I can renew my lease with this place. Please stay away.
  
  P.S. - Muhammad is the man and the only one of the staff that knows what he's doing. Keep up the good work.
• Wenwen Zhang

  Sep, 06 2018
  ★ ☆ ☆ ☆ ☆
  I moved here two years ago and it was a good complex. They changed their management last year, and then it’s getting worse. They turned off the auto pay for the rent. So people constantly forget to pay the rent and they get their late fee. So if you like to use auto pay don’t move here. What kind of place don’t have auto pay right now? You name it. Oh right! This complex.
  Update: The late fee is gonna be 100 dollars when I signed the new lease. Why am I signing up the new lease? Because I will only stay in this neighborhood maybe this city for another 9 months. Don’t wanna move twice within a year.
  
  Their printer never works! Sometimes it’s this problem and sometimes it’s that problem. Always has a problem. So prepare your own printer if you want to move here too! And they have meetings in the printer room. :) I guess the printer is just for nothing.
  
  And after this new management they increased the rent A LOT! But they just repainted the appointment. Yeah good move!
• mary king

  Dec, 05 2017
  ★ ★ ★ ★ ☆
  I toured the complex and was thoroughly impressed by the professionalism and enthusiasm of the staff. I didn't feel rushed in the tour and all of our questions were appropriately answered. I looked at units near the lake and loved the screened in patio. Lovely view. The upgrades seemed nice and loved the fact that a washer/dryer was available. Although our relocation plans changed, I feel like we would have really enjoyed living there.

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