Royal Caribbean Cruise Terminal

Reviews

• Joanne Browne

  Sep, 30 2018
  ★ ☆ ☆ ☆ ☆
  This was my FIRST cruise so I was hoping to have a memorable experience. We had a GREAT cabin attendant, and just loved him (Wayan) but other than that the cruise was less than memorable. The staff at guest services, when asked how to pick up the packages we purchased in Cozumel looked at me as if I had 3 heads. Then one guy at guest services said he ONLY was responsible for booking excursions and sent us back to the end of the line to get that simple question answered. Additionally, at the end of the cruise, about 2 days AFTER the cruise had ended, about 400.00 of charges appeared in my bank! I was shocked and when I inquired about what they are, they said that they are likely "holds". I am not sure why there were holds, no one mentioned them and like I said they appeared after the cruise was over. The cruise line said that they should disappear after 72 hours after the cruise ended. It is WELL over 72 hours and the charges are still there. My colleague went on Norwegian and had no problems. This may have been my FIRST cruise but it DEFINITELY will be my last on Royal Caribbean, do not use them, EVER.

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