Thompson Cigar

Full information about Establishment "Thompson Cigar" at 5401 Hangar Court, Tampa, FL 33634. You may find here reviews, address, phone number, website, work hours and etc.

Contacts

Address:
5401 Hangar Court, Tampa, FL 33634
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Phone number:
+1 813-884-6344

Website:
thompsoncigar.com

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Reviews

  • David Stuart
    Oct, 11 2018
    ★ ☆ ☆ ☆ ☆
    Many places have cigars and this one is not special. The problem is, the next day they called me. Not with an order problem but just to offer me something. I said don't call again. The next day they called again. I told them to cancel my order. They said it had shipped already. I said I would be returning them. Every day I get an email saying that offer something new. Spam. I marked unsubscribe. Ever time. Three days later I get an email, my order has shipped. I looked and it showed that the shipping label was requested but not picked up yet. Hmm, I thought it was shipped days before?? Horrible little company.
  • Tru American
    Jun, 06 2018
    ★ ★ ☆ ☆ ☆
    Amazing place to get cigars from. They really have a great selection and better than your hometown stores which is very nice. What's not nice, is cancelling your orders, having to get them refunded, asking and them stating your account has been deleted/deactivated and it still happening again. We're not talking about $20 either folks, $560 dollars for a box. Why? Because when you sign up for the club it asks what you like to smoke. Figured it was more of a questionnaire, but nope, they just sign you to the highest box of your liking and you get it whenever it ships.

    Now, in fairness, they do allow you to move the date back every 6 weeks. But once you put your CC information in, you can never turn it off yourself. Also too, they don't send you an e-mail asking, "Would you like to continue this order?" where you would manually have to say "yes," they just take the money out of your account then ship it anyway.

    Then the refund process, amazing that it is, once they take out that nearly $600 dollars, which in my case is half of rent, it takes almost a week for it to be refunded into your account.

    Oh, and you're familiar with tourist traps, right? When you actually go to their store, you're outside this really large building and warehouse looking thing, which is neat. Once inside, you're basically in a lobby and makeshift store in the middle of the room. Really disappointing.

    Anyway, case in point, don't sign up for their memberships or cigars of the month, or anything... you can't seem to cancel anything as this has now occurred twice in the last several months.
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